How to Reconnect Your Facebook & Instagram Accounts in BestBox

If your Facebook or Instagram integration has been disconnected (due to expired permissions or changes in your Facebook Business settings), here’s how to reconnect it quickly from your BestBox dashboard.

This ensures your automations, lead forms, and scheduling tools keep running smoothly.

🔧 Why Do I Need to Reconnect?

Facebook and Instagram connections expire occasionally due to:

● Facebook security updates

● Permission changes on your profile or page

● Expired access tokens (usually every 60–90 days)

If you're seeing errors or leads aren’t syncing—this is usually the fix!

✅ Step-by-Step: Reconnect Your Social Media Accounts

1. Log into your BestBox account. Go to https://app.bestbox.co and log in.

2. Click on “Settings” in the left-hand menu.

3. Select “Integrations” from the Settings menu. This is where all your connected apps (like Facebook, Instagram, Google, etc.) live.

4. Find the Facebook Integration. If it's disconnected, it will show a “Reconnect” or “Refresh” button.

5. Click “Reconnect” or “Connect Account.” You’ll be redirected to Facebook to authorize the connection.

6. Log in with the Facebook account that manages your business pages.

7. Grant all requested permissions.

Be sure to select:

○ Your business page(s)

○ Your Instagram account (if connected)

○ Leads and messages access (required for forms and DMs)

8. Confirm and return to BestBox.

You should now see your Facebook and Instagram pages marked as “Connected.”

💡 Pro Tips:

● Make sure you're logged into the correct Facebook profile (the one with admin access to your business page).

● If leads are still not syncing after reconnecting, try refreshing the page or clearing your browser cache.

● Want to confirm your connection is working? Try submitting a test lead via your Facebook form.

❓Need Help?

If you run into any issues, reach out to the BestBox Support Team or check out this article from LeadConnector: 👉 How to Reconnect Facebook Integration

We’re here to make your marketing flow—no roadblocks, no stress. 💪